Return Window

30-Day Return Policy

We want customers to shop with confidence.

Customers may request a return within 30 days after receiving their order.

Return Eligibility

To qualify for a return:

• Items must be returned within 30 days after delivery.
• Products should be unused where applicable.
• Products should be returned in acceptable condition.
• Original packaging should be included when possible.

Free Returns

We offer free returns for eligible orders within the United Kingdom.

Customers should contact our support team before returning any item.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Used products
• Damaged items caused by misuse
• Personalized or customized products
• Hygiene-related items where applicable

Damaged or Incorrect Orders

If you receive:

• A damaged item
• A defective product
• An incorrect order

please contact us as soon as possible with photos and order details.

We will work quickly to resolve the issue.

Refund Process

Once returned items are received and inspected:

• Approved refunds will be processed to the original payment method.
• Processing times may vary depending on the payment provider.
• Shipping fees are non-refundable unless the issue was caused by us.

Exchanges

Exchanges may be available depending on product availability.

Customers should contact support for assistance.

Return Address

Customers should contact customer support before returning any product.

Contact Information

Email: pounddiscountstore@gmail.com Phone: +44-207-284-3402