Accessibility Policy

Last updated: March 16, 2026

At County Cookshops, we are committed to ensuring that our website, countycookshops.com, is accessible to all users, including those with disabilities. This Accessibility Policy explains our approach, standards, and contact options to make shopping as inclusive as possible.

1. Our Commitment

We strive to:

Provide a website that is accessible to everyone, regardless of ability or disability.
Continuously improve accessibility features based on user feedback and technological developments.
Ensure that all customers can access products, services, and information on our site efficiently and safely.

2. Accessibility Standards

We aim to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards wherever possible, including:

Providing alternative text for images and icons
Ensuring sufficient color contrast for text
Enabling keyboard navigation throughout the website
Providing accessible forms and checkout processes
Making content readable and understandable

3. Ongoing Improvements

We are continuously working to:

Improve navigation, layout, and structure of web pages
Enhance compatibility with screen readers and other assistive technologies
Regularly test our website for accessibility compliance
Train our staff to consider accessibility in all online communications and services

4. Third-Party Content

Some parts of our website may contain content provided by third-party services (e.g., social media plugins, analytics, or embedded videos).

We make reasonable efforts to ensure accessibility but cannot guarantee full compliance for third-party content.
Where possible, we provide alternative methods to access information or features from third-party sources.

5. Customer Support for Accessibility

We are committed to assisting customers who may have difficulty accessing our website or completing online transactions.

If you encounter accessibility issues, you can contact our customer support team for assistance:

Email: contact@countycookshops.com
Phone: 01580 714003

Our team will provide support, including:

Guidance on navigating the website
Alternative ways to place orders
Assistance with accessing information or services

6. Feedback and Reporting

We welcome feedback on accessibility and encourage users to report any issues they encounter.

When reporting an accessibility issue, please provide:

A description of the problem
The page or section where it occurred
Your contact information for follow-up

We will review and respond to accessibility feedback promptly and aim to implement improvements where possible.

7. Limitations

While we strive to make all areas of our website fully accessible, some content or features may not yet meet WCAG 2.1 AA standards due to technological limitations or third-party restrictions.

We continue to work toward full accessibility.
Our customer service team is available to provide assistance for any users affected by these limitations.